At RoastRise Co, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process. Please review the details below.

1. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • You must initiate the return within [Insert Number, e.g., 30 days] of receiving your order.
  • Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

The following items cannot be returned:

  • Products that have been used, damaged, or altered after delivery.
  • Items without original packaging or tags.

3. How to Initiate a Return

To start a return, follow these steps:

  1. Contact our customer support team at contact@RoastRiseCo.com to request a return authorization.
  2. Pack the item securely in its original packaging.
  3. Include the order number and reason for return.
  4. Ship the item to the address provided by our team.

4. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5-7 business days and credited to your original payment method.
  • Shipping costs for returns are the responsibility of the customer, unless the item is faulty or damaged.

5. Exchanges

We offer exchanges for defective or damaged products. To request an exchange:

  1. Contact us at contact@RoastRiseCo.com with your order details and reason for exchange.
  2. Follow the return process outlined above.
  3. Once we receive the returned item, we will ship the replacement product to you.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. Provide photos of the damaged product and packaging, and we will arrange a replacement or refund at no additional cost to you.

7. Contact Us

If you have any questions about our Return and Refund Policy, please reach out:

  • Address: RoastRise Co, 4a Meard Street, London, W1F 0EF, United Kingdom
  • Phone: 020 3609 9524
  • Email: contact@RoastRiseCo.com