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Privacy Policy

Welcome to RoastRise Co! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping/billing address, and payment details.
  • Order Information: Details of products purchased, order history, and preferences.
  • Technical Information: IP address, browser type, device information, and browsing behavior on our website.
  • Communication Data: Records of your interactions with us, including emails, chats, or customer support inquiries.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders, including shipping and delivery.
  • To communicate with you about your orders, account, or inquiries.
  • To improve our website, products, and services based on your feedback and usage.
  • To send promotional offers, newsletters, or updates (only with your consent).
  • To comply with legal obligations and protect against fraud or unauthorized transactions.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

  • Service Providers: Shipping carriers, payment processors, and IT support to fulfill your orders and improve our services.
  • Legal Authorities: If required by law or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure. This includes encryption, secure payment gateways, and regular system audits.

5. Your Rights

Under UK data protection laws, you have the right to:

  • Access, update, or delete your personal information.
  • Opt-out of marketing communications at any time.
  • Request a copy of the data we hold about you.
  • Withdraw consent for data processing (where applicable).

To exercise these rights, contact us at contact@RoastRiseCo.com

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze website traffic. You can manage or disable cookies through your browser settings.

7. International Transfers

Your data is stored and processed within the United Kingdom. If we need to transfer data outside the UK, we will ensure it is protected under applicable data protection laws.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

  • Address: RoastRise Co, 4a Meard Street, London, W1F 0EF, United Kingdom
  • Phone: 020 3609 9524
  • Email: contact@RoastRiseCo.com

Thank you for trusting RoastRise Co with your personal information. We value your privacy and are dedicated to providing you with a secure and enjoyable shopping experience.