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Shipping Policy

At RoastRise Co, we strive to provide a seamless and efficient shipping experience for our customers in the United Kingdom. Below, you’ll find all the details about our shipping process, delivery times, and policies.

1. Free Shipping to the UK

We are pleased to offer free shipping on all orders shipped to addresses within the United Kingdom. This applies to standard delivery only.

2. Processing Time

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Processing may take longer during peak seasons or promotional periods.

3. Delivery Time

  • Standard Delivery: 3-5 business days after processing.
  • Delivery times may vary depending on your location and carrier availability.

4. Shipping Carriers

We partner with reliable shipping carriers to ensure your order arrives safely and on time. You will receive a tracking number once your order has been shipped.

5. Shipping Address

  • Please ensure your shipping address is accurate and complete. We are not responsible for delays or lost packages due to incorrect addresses.
  • If you need to update your shipping address, contact us immediately at contact@RoastRiseCo.com

6. International Shipping

Currently, we only offer shipping within the United Kingdom. For inquiries about international shipping, please contact us at contact@RoastRiseCo.com

7. Damaged or Lost Packages

  • If your package arrives damaged, please contact us within 48 hours of delivery. Provide photos of the damaged package and product, and we will assist you with a replacement or refund.
  • If your package is lost in transit, please contact us, and we will work with the carrier to resolve the issue.

8. Contact Us

If you have any questions about our Shipping Policy, feel free to reach out:

  • Address: RoastRise Co, 4a Meard Street, London, W1F 0EF, United Kingdom
  • Phone: 020 3609 9524
  • Email: contact@RoastRiseCo.com

Thank you for choosing RoastRise Co. We appreciate your trust and look forward to delivering your order promptly!